Our Privacy Policy

This Privacy Policy sets out how we, The Lonville Watch Company SA, store and use information about you when you use or interact with our website, www.lonville.com (our website) and where we otherwise obtain or collect information about you. This Privacy Policy is effective from the 28th of April 2018.

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.


This section summarises how we obtain, store and use information about you. It is intended to provide a very general overview only. It is not complete in and of itself and it must be read in conjunction with the corresponding full sections of this Privacy Policy.

  • Data controller: J. Vreeswijk, The Lonville Watch Company SA, Lugano, Switzerland. You can address your data questions via info@lonville.com
  • How we collect or obtain information about you:
    • When you subscribe to our newsletter
    • When you have bought one of our watches or have joined a Lonville event
    • When the Lonville team or Lonville representatives have received your business card or personal information during a roadshow, event or watch show with an agreed purpose to update you about Lonville products and news
  • Information we collect: Name, contact details, payment information e.g. your credit or debit card details, IP address, information from cookies, information about your computer or device (e.g. device and browser type), information about how you use our website (e.g. which pages you have viewed, the time when you view them and what you clicked on, the geographical location from which you accessed our website (based on your IP address), company name or business name (if applicable) and VAT number (if applicable)
  • Where is our website hosted: We use a third party provider to host our website and to store emails you send us. Our third party provider is Blue Host. Their privacy policy is available here: https://www.bluehost.com/terms/privacy-policy
  • How we use your information: For administrative and business purposes (particularly to contact you and process orders you place on our website), to improve our business, products and website, to fulfil our contractual obligations, to advertise our goods and services, to analyse your use of our website, and in connection with our legal rights and obligations.
  • Disclosure of your information to third parties: No.
  • Do we sell your information to third parties (other than in the course of a business sale or purchase or similar event): No.
  • How long we retain your information: For no longer than necessary, taking into account any legal obligations we have (e.g. to maintain records for tax purposes), any other legal basis we have for using your information (e.g. your consent, performance of a contract with you or our legitimate interests as a business). For specific retention periods in relation to certain information which we collect from you, please see the main section below entitled How long we retain your information.
  • How we secure your information: Using appropriate technical and organisational measures such as storing your information on secure servers, encrypting transfers of data to or from our servers using Secure Sockets Layer (SSL) technology, encrypting payments you make on or via our website using Secure Sockets Layer (SSL) technology, only granting access to your information where necessary
  • Email marketing: We use MailChimp for email marketing purposes and your contact data will be stored on MailChimp servers for the purposes of direct email contact. Their privacy policy is available here: https://mailchimp.com/legal/privacy/.
  • Use of cookies and similar technologies: We use cookies and similar information-gathering technologies such as web beacons on our website including essential, functional, analytical and targeting cookies
  • Use of Social media plug-ins: Functions from various third-party providers of social media platforms (such as Facebook, Twitter, Google+) are integrated into our website. Plug-ins enable users to share content on social networks.
    If a plug-in is displayed when browsing our website (e.g. Facebook’s “Like” button), a connection with the relevant third-party provider’s servers is automatically established. This means that data on customers’ and users’ visit to the website can be transmitted to these third-party providers. If the customer or user is also registered with this third-party provider’s network, the visit to the website may also be assigned to their network account (e.g. Facebook account). Lonville has no control over the method of this type of data transmission.
    The purpose and scope of the data collection and the subsequent processing and use of the data by the relevant social media providers as well as the related rights and configuration options for privacy protection can be found in the privacy notices of the relevant third-party providers.
  • Transfers of your information outside the European Economic Area: In certain circumstances we may transfer your information outside of the European Economic Area, including to the following countries: United States of America. Where we do so, we will ensure appropriate safeguards are in place, the third parties we use who transfer your information outside the European Economic Area have self-certified themselves as compliant with the EUU.S. Privacy Shield.
  • Sensitive personal information: we do not knowingly or intentionally collect what is commonly referred to as ‘sensitive personal information’. Please do not submit sensitive personal information about you to us
  • Payment for eventual orders from our website: In order to process your payment for our goods or  services we use a third party payment processors, including PayPal, Pay360, Sage and WorldPay. Your payment maybe be processed by either provider depending on your choice of payment method. In most cases we provide you with our banking information to settle payments. In those cases your date will be visible through our banking partner Credit Suisse. Each of these providers publishes their privacy policies on-line

Your rights in relation to your information

Subject to certain limitations on certain rights, you have the following rights in relation to your information, which you can exercise by writing to The Lonville Watch Company SA, Via Muzzano 13b, Sorengo, 6924 Switzerland. Or email to info@lonville.com:

  • to request access to your information and information related to our use and processing of your information;
  • to request the correction or deletion of your information;
  • to request that we restrict our useof your information;
  • to receive information which you have provided to us in a structured, commonly used and machine-readable format (e.g. a CSV file) and the right to have that information transferred to another data controller (including a third party data controller);
  • to object to the processing of your information for certain purposes (for further information, see the section below entitled Your right to object to the processing of your information for certain purposes); and
  • to withdraw your consent to our use of your informationat any time where we rely on your consent to use or process that information. Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent.
  • the right not to be subject to a decision based solely on automated processing, including profiling which produces legal affects concerning you or similarly significantly affects you 

In accordance with Article 77 of the General Data Protection Regulation, you also have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or of an alleged infringement of the General Data Protection Regulation.

The above rights are provided in summary form only and certain limitations apply to many of these rights. You can find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here: https://ec.europa.eu/info/policies/justice-and-fundamental-rights_en

Verifying your identity where you request access to your information

Where you request access to your information, we are required by law to use all reasonable measures to verify your identity before doing so. These measures are designed to protect your information and to reduce the risk of identity fraud, identity theft or general unauthorised access to your information.

Privacy policy updates

We update and amend our Privacy Policy from time to time. Where we make major changes to our Privacy Policy or intend to use your information for a new purpose or a different purpose than the purposes for which we originally collected it, we will notify you by email (where possible) or by posting a notice on our website.

Children’s privacy

Because we care about the safety and privacy of children online, we comply with the Children’s Online Privacy Protection Act of 1998 (COPPA). COPPA and its accompanying regulations protect the privacy of children using the internet. We do not knowingly contact or collect information from persons under the age of 18. The website is not intended to solicit information of any kind from persons under the age of 18.

It is possible that we could receive information pertaining to persons under the age of 18 by the fraud or deception of a third party. If we are notified of this, as soon as we verify the information, we will, where required by law to do so, immediately obtain the appropriate parental consent to use that information or, if we are unable to obtain such parental consent, we will delete the information from our servers. If you would like to notify us of our receipt of information about persons under the age of 18, please do so by sending an email to info@lonville.com

What are cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. For more general information on cookies see the Wikipedia article on HTTP Cookies…

How we use cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The cookies we set

This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence. In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third party cookies

Analytical cookies

These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website.

Our analytical cookies include:

Remarketing cookies

These cookies enable us and third-party services to collect aggregated data for advertising purposes in order to show customized messages that best fit users interests.

Our remarketing cookies include: